ConciergeCare received a call from a trust officer about one of his fairly new clients, Mrs. Donaldson. One of his services as her trust officer was to send payments from her trust to the assisted living facility where she had an apartment.
The officer noticed that Mrs. Donaldson’s health and cognitive state seemed significantly different each time he saw her, and her son (who lived out of state) had mentioned by phone that Mrs. Donaldson had fallen several times in the recent past. Because of the trust officer’s fiduciary duty to Mrs. Donaldson, he wanted assistance and reassurance that her money was truly spent in her best interests.
With Mrs. Donaldson’s consent, we met with her and her son during his visit to Kansas City, and engaged them in ConciergeCare’s thorough assessment process. We found several areas for intervention, the most pressing of which were that Mrs. Donaldson was falling (consistently in the evening hours), and was having recurring urinary tract infections that were not being communicated quickly to her doctor. These two factors were causing frequent emergency room visits, not to mention bouts of confusion related to the infections that were uncharacteristic for this otherwise very clear-minded woman.
Because staying at the assisted living level of care was so important to Mrs. Donaldson—she loved her cozy apartment and did not want to move into a nursing home—ConciergeCare created a plan for her to do just that.
Examples of just a few of the resources ConciergeCare put in place to improve Mrs. Donaldson’s quality of life:
- A care companion for the evening hours—a young lady whom Mrs. Donaldson grew to think of as family,
- Easy “fixes” within Mrs. Donaldson’s apartment to help prevent falls,
- Weekly visits to Mrs. Donaldson at her assisted living apartment, to look for obvious problems and to keep good communication flowing from assisted living care staff → ConciergeCare → Mrs. Donaldson’s doctors → and back,
- Facilitation of an order from Mrs. Donaldson’s doctor for physical therapy to come to her apartment 3x/week for balance training,
- A visit to a local urologist to evaluate reasons for the frequent infections and make recommendations,
- Ongoing coaching for Mrs. Donaldson in methods of preventing urinary tract infection.
Over the past year, Mrs. Donaldson has had one mild urinary tract infection that was caught early, and zero falls in her comfortable apartment. She and her son both report satisfaction with her quality of life, and her trust officer is much less nervous!