Elizabeth is the 56-year-old CFO of a large local company. She thrives on her work and is also involved in the community as a board member and fundraiser for a civic organization. Two years ago, Elizabeth had a heart attack, and her hospital stay revealed she had developed diabetes and sleep apnea. Simultaneously, a bothersome hip issue seemed to be intensifying, and she felt like chronic pain was her new future.
This cascade of problems left Elizabeth depressed, and she was overwhelmed by the new specialists she was supposed to visit, and the new medications she was supposed to try. She genuinely wanted to do everything that was recommended to feel better … But the number of phone calls it took to make and change appointments, the time she spent at the appointments and the pharmacy, the energy it took to research her health problems and who might best help her, the days she needed to be home early to meet the medical equipment company to straighten out CPAP problems—it all made her feel like her career was in jeopardy.
So what did Elizabeth do? She stopped looking for answers, started missing appointments, stopped wearing her CPAP, and felt worse and worse.
Her daughter Jane called ConciergeCare because she truly worried that Elizabeth couldn’t go on this way. Elizabeth wouldn’t let Jane take the reins–she is very private and didn’t want Jane to become the “parent” in the relationship by taking control.
ConciergeCare Services Provided:
The Registered Nurse for ConciergeCare met with Elizabeth at a time outside of business hours, and during the assessment explained ConciergeCare’s policy of complete privacy in all client matters. As a business person, Elizabeth felt a comfort level that she could entrust her health management to professionals who work within set codes of ethical standards. Together, they mapped out a way forward, which included the following interventions to allow Elizabeth to devote herself to her career:
- ConciergeCare’s RN became the first contact person for all of Elizabeth’s physicians, therapists, pharmacy, and medical equipment company. The RN scheduled all appointments, took all calls from medical personnel, notified medical offices of any necessary changes or cancellations, kept an Integrated Health Record up to date with results of each appointment or diagnostic test, arranged for CPAP and oxygen equipment when Elizabeth traveled, and calendared all follow-up care that was recommended.
- ConciergeCare picked up and delivered Elizabeth’s prescriptions and supplements.
- ConciergeCare’s RN met Elizabeth weekly to assess pain levels and pain relief interventions, review blood sugar readings, check on sleep quality with CPAP therapy, and offer support for recommended regimens. Based on this assessment, the RN could recommend different approaches or contact Elizabeth’s specialists for her if necessary.
- Over time, Elizabeth decided to have ConciergeCare’s RN attend appointments with her to be her “eyes and ears”—she liked that the RN could offer the physician information that she might have forgotten or overlooked as important.
Elizabeth now focuses on her company’s finances and her favorite civic activities, without worrying about the job of being administrative assistant of her “medical life.” She has lost weight and managed her diabetes so well that she now controls it with diet alone. Managing her diabetes and sleep apnea has decreased her cardiac risks. A course of physical therapy has given her a simple routine that she does at home to prevent hip muscle strain. Elizabeth and Jane have preserved their mother-daughter relationship without Jane taking on a caregiving role that made Elizabeth uncomfortable.