Mary is the director of human resources at a mid-sized employer. Many of the company’s employees come to Mary seeking solutions for problems that affect their job performance and attendance.
Frequently, the problems involve employee’s aging parents—and the need to take time off to provide care, arrange care, physically move a parent to a new living situation, or attend doctor’s appointments with a parent because of a new medical situation. Mary knows from experience that employees with these challenges can also fall prey to “presenteeism”—they may physically be at work, but end up spending time on multiple phone calls of a personal nature or web research to find resources.
Similarly, other employees may have chronic illnesses that are difficult to oversee—requiring frequent doctor’s appointments, telephone calls about the condition or medication side effects, and necessary actions to “pick up the slack” in communication flow between medical specialists. Still others deal with more sudden healthcare crises—their own or other family members.
One of the company’s internal missions is to be the mid-sized employer of choice in the area. Mary plans to develop programs of tangible assistance to employees, but is not sure what will best serve them.
ConciergeCare Services Provided:
ConciergeCare worked with Mary and her company to build a benefit package to offer employees. Following are the particular services that Mary’s company chose to best serve their employee population. Employees are able to choose any or all of the offerings, and the quarterly education piece is available to all employees:
- One professional assessment and Plan of Care by ConciergeCare’s social worker and registered nurse (per employee or immediate family member per year);
- Integrated Health Record creation and maintenance for employee or immediate family member;
- Healthcare and/or aging navigation for employee or immediate family member, up to 30 hours per fiscal year at a reduced rate;
- Quarterly educational offerings at Mary’s company about topics in healthcare, caregiving, and planning for aging (topics chosen by company after surveying employees);
- Hospital or healthcare billing navigation, up to 15 hours per fiscal year at a reduced rate.
After the first year, an internal assessment of the new offering revealed employees who had taken advantage of the ConciergeCare benefit were eager for the assistance to continue. Employees with chronic ailments who had taken advantage of the benefit had reduced their own absenteeism by a small but significant percentage, and across the board, managers reported a decrease in their perceptions of “presenteeism” within their departments.